Ground Operations Desk

Software in the cloud. Engineers on the ground.

Most SaaS tools fail because educators are left alone to input thousands of student records and wire biometric terminals. DocentBase provides physical, on-site execution at every step.

100% FREE OF CHARGE

Data Entry & Register Digitization as a Service

Transitioning from paper notebooks or messy Excel sheets shouldn't waste your teachers' time. Send us photos of your student ledger, and our operations team digitizes, formats, and verifies every record into DocentBase within 24 hours.

KEY DELIVERABLES:
  • Full student biographical & guardian mobile number verification
  • Unique Student Identifier (USI) barcode generation for all batches
  • Historical fee balance & dues carryover into the live engine
  • Morning/Evening shift routine and teacher allocation mapping
ACTIVE DISPATCH

On-Site Hardware Installation & Wi-Fi Configuration

We dispatch certified hardware technicians directly to your coaching academy to set up ZKTeco biometric terminals, USB barcode scanners, thermal receipt printers, and backup power failover routers.

KEY DELIVERABLES:
  • Zero-latency LAN and Wi-Fi synchronization setup
  • Biometric turnstile and magnetic door lock integration
  • Backup offline tap attendance cache configuration
  • On-site staff training on device maintenance and routine cleaning
OVERNIGHT DELIVERY

Model Test & Question Bank High-Volume Printing

Preparing 500 copies of model test papers, OMR sheets, or lecture sheets during admission season? Send us your PDF draft, and our high-speed commercial print hubs deliver bound, cut, and sealed exam bundles to your center overnight.

KEY DELIVERABLES:
  • High-contrast 70 GSM & 80 GSM paper with optical OMR compatibility
  • Confidential sealed question paper bundling per batch
  • Batch-wise student name & roll number variable data printing
  • Emergency same-day dispatch available across Dhaka Metro
VIP PRIORITY

Dedicated Teacher & Admin WhatsApp Hotline

No robotic ticket queues. When a teacher or branch manager encounters a payment dispute or routine emergency, our support desk is reachable instantly via voice call or WhatsApp with a guaranteed 15-minute SLA.

KEY DELIVERABLES:
  • Saturday to Thursday, 9:00 AM – 10:00 PM live coverage
  • Dedicated account manager assigned to your institution
  • Remote AnyDesk troubleshooting for immediate desktop resolution
  • Instant SMS balance top-up processing within 5 minutes
Physical Field Coverage Across Bangladesh

Our hardware specialists and operations partners are stationed across key coaching hubs with same-day emergency dispatch.

Dhaka Metro
Farmgate, Mirpur, Uttara, Shantinagar, Mouchak
Chittagong Metro
Chawkbazar, GEC Circle, Agrabad
Rajshahi & Bogura
Shaheb Bazar, Talaimari, Jaleshwari Tola
Sylhet & Khulna
Zindabazar, Shibganj, Boyra, Moylapota